The new parts center will open in Dubai World Central in December 2022 and demonstrates DCV MENA’s ambition to keep the world moving by better serving Daimler Truck AG customers throughout the Middle East.
Dubai, United Arab Emirates: Daimler Commercial Vehicles MENA FZE (DCV MENA) is proud to announce a long-term strategic partnership with global logistics provider DHL Global Forwarding for the operations and management of the Daimler Truck Dubai Parts Center which will be released soon. The state-of-the-art facility will serve as a dedicated warehouse for truck parts and will enable DCV MENA to better serve Daimler Truck AG’s customers in the Middle East, offering wide and reliable parts availability and short delivery times .
Daimler Truck AG is one of the world’s largest commercial vehicle manufacturers, whose flagship Mercedes-Benz trucks are designed to burn fuel cleanly, run economically and feature advanced safety features to help and protect drivers, as well as other road users. These trucks and products from other brands under Daimler Truck AG are widely used by a variety of regional customers to generate revenue. However, commercial vehicles can only generate income for owners or operators when they are on the road. The launch of the Daimler Truck Dubai Parts Center ensures that customers will be able to easily source a wide variety of parts in the shortest possible time and keep their trucks on the road for longer periods of time.
Scheduled to begin operations in December 2022, the facility features closed chambers and an operational area of 23,478 m², as well as 5,000 m² of interlocking open yard storage. Taking shape at Dubai World Central, it further establishes Daimler Truck AG as an independent organization, following the split of Daimler AG into Mercedes-Benz AG and Daimler Truck AG in December 2021.
The Daimler Truck Dubai Parts Center will be operated by DHL Global Forwarding and will have a dedicated logistics and supply chain team that will focus on customer requirements across the Middle East, taking over the functions of the Mercedes-Benz Regional Logistics Center AG in Dubai. The new Center will have 24 loading doors for large and small trucks and a ceiling height of 15 meters, and will offer a maximum storage height of 13 meters. It has a host of safety features, including an advanced fire alarm and sprinkler system, and is ISO 9001:2015, ISO 14001:2015 certified.
The Daimler Truck Dubai Parts Center is part of the region’s first battery and electric vehicle logistics center, built by DHL Global Forwarding and developed in close cooperation with DHL Customer Solutions & Innovations’ EV (Electric Vehicle) team, which is perfectly positioned for a future that will see increased reliance on battery-based electric vehicles. The facility provides convenient access to Dubai Central Airport and Jebel Ali Port and will ensure that regional customers of Daimler Truck AG brand products, including Mercedes-Benz trucks, can service their vehicles in the shortest possible time.
“The dedicated Daimler Truck Dubai Parts Center demonstrates Daimler Commercial Vehicles MENA’s unwavering commitment to keeping the world moving by ensuring its customers’ vehicles are on the road, with minimal downtime for service and maintenance. The The planned opening of the center also highlights that Daimler Truck AG is an independent company fully supported in the Middle East by a dedicated parts facility, supply chain and logistics. Since DHL demonstrated the his capabilities, professionalism and efficiency through an existing facility during the acquisition phase of this project, and has expertise and proven experience in automotive mobility and electric vehicle logistics, was the obvious choice for an operations partner for this important facility.” said Mr. Alexander Schneider – General Manager Customer Service, Daimler Commercial Vehicles MENA.
DHL was also the partner of choice thanks to its constant drive to develop innovations that better serve customers, which aligns perfectly with DCV MENA’s ambitions in relation to its customers. DHL has demonstrated its desire to deliver cutting-edge solutions by establishing a network of innovation centers around the world (Chicago, Troisdorf, Singapore, Dubai) to drive customer-centric innovation and define the future of logistics together with experts, partners and customers.
The global logistics provider is also a strong partner from a sustainability perspective; is a pioneer in green logistics and the first logistics company in the world to commit to a goal of net zero emissions. These values once again align with DCV MENA’s desire to make things better for customers and society at large.
“The partnership between DCV MENA and DHL is a natural fit as both companies align on many fronts, from being customer-centric to having a commitment to sustainability,” says Fathi Tlatli, Industry President of global automated mobility from DHL Customer Solutions & Innovation. “Our decades of experience and expertise in the mobility and electric vehicle sectors enable us to serve our customers with operational excellence as well as provide innovative solutions to keep them ahead of the curve and help their business to grow. DHL is perfectly placed here to help DCV MENA be closer to its customers.” The facility is also one of the few in the region that is temperature controlled. In addition to providing a comfortable working environment for DCV MENA employees, the weather-sealed nature of the facility ensures that excessive sand and dust do not enter, reducing the need to clean parts before shipping to customers, resulting in shorter delivery times. .
Daimler Truck Dubai Parts Center Key Data:
- Dedicated area of 5,000 m² within the facilities located in the central area of Dubai World.
- Controlled temperature ~22 28 (+/ (+/–) C (installation with air conditioning)
- Closed chambers and operating area of 23,478 m² and 5,000 m² of interlocking open yard storage
- 24 cargo doors for large and small trucks
- Ceiling 15 meters high, maximum storage height 13 meters
- Sprinkler and fire alarm system
- Multi-user installation, chambers for industrial verticals
- A roof solution for general and dangerous goods
- Convenient access to DWC Airport and Jebel Ali Port
- Fully owned and operational facility since 2015
- Certificates – ISO 9001:2015, ISO 14001:2015
For more information, please contact Brazen MENA – E: [email protected]
About Daimler Commercial Vehicles MENA
Daimler Commercial Vehicles MENA FZE (DCV MENA) is one of 6 regional centers worldwide located in Dubai and responsible for all activities related to Daimler Commercial Vehicles in the Middle East and North Africa. The entity is responsible for the group’s complete commercial vehicle portfolio in the region for the Mercedes-Benz Trucks & Buses brands, from the FUSO Canter range to the Mercedes-Benz Actros heavy-duty truck. The Regional Center manages the activities of Sales and Customer Services and Spare Parts for the FUSO, Mercedes-Benz and Setra brands in the following markets: Afghanistan, Algeria (Fuso only), Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Sultanate of Oman, Pakistan, Qatar, Kingdom of Saudi Arabia, Syria, Tunisia, United Arab Emirates (UAE) and Yemen.
About Mercedes-Benz Trucks
A truck with the three-pointed star not only represents reliability and economic efficiency, but also product quality and first-class service and comprehensive experience in the area of customer-oriented transportation solutions. Whether long-haul transport, construction site, off-road or distribution, the Mercedes-Benz brand offers the right solution for the light, medium and heavy truck segments. You will find more information about Mercedes-Benz Trucks on our regional website trucks.mercedesbenzmena.com.
FUSO at a glance
FUSO is a Daimler Truck brand, offering a range of commercial vehicles from light, medium and heavy duty trucks and buses for more than 170 markets worldwide. For more than 85 years, the brand has harnessed Japanese quality and craftsmanship to set benchmarks in efficiency, safety and comfort. FUSO is particularly known for its offerings in the light vehicle segment. The Canter light truck claims the top market share in several markets around the world. In 2017, the eCanter became the first mass-produced all-electric light truck in Japan, establishing FUSO as a pioneer in eMobility. FUSO promises customers a “Future Together,” a bold statement that continues to drive the brand’s contributions to safe and sustainable transportation.
DHL: The world’s logistics company
DHL is the world’s leading brand in the logistics sector. Our DHL divisions offer an unrivaled portfolio of logistics services ranging from domestic and international parcel delivery, e-commerce shipping and forwarding solutions, international express, road, air and ocean to supply chain management of industrial supply. With around 380,000 employees in more than 220 countries and territories around the world, DHL connects people and businesses securely and reliably, enabling sustainable global trade flows. With specialized solutions for growth markets and industries such as technology, life sciences and healthcare, engineering, manufacturing and energy, automotive mobility and retail, DHL is decisively positioned as “the world’s logistics company”.
DHL is part of the Deutsche Post DHL group. The Group generated revenues of over €81 billion in 2021. Through sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche Post DHL Group aims to achieve zero emission logistics by 2050.